GDPR Policy
This GDPR Policy explains how personal data is processed in accordance with the UK General Data Protection Regulation (UK GDPR) when you use frameova.com. It should be read together with our Privacy Policy, which sets out how personal information is collected and used in more detail.
1. Our Approach to Data Protection
We are committed to handling personal data lawfully, fairly and transparently. Personal information is processed only where there is a clear purpose and a valid legal basis under UK GDPR.
2. Personal Data We Process
Depending on how you interact with the website, we may process personal data including:
- Contact details such as name, email address, phone number (optional) and delivery address
- Order and transaction information required to process purchases
- Records of communications with customer support
- Technical data such as IP address, browser type and device information
We do not collect personal data that is unrelated to the operation of the website or the fulfilment of customer orders.
3. Legal Bases for Processing
Under UK GDPR, personal data is processed on one or more of the following legal bases:
- Performance of a contract, such as processing and delivering orders
- Compliance with legal and regulatory obligations
- Legitimate interests related to operating and maintaining the website
- Consent, where this is specifically required
4. Data Subject Rights
UK GDPR provides individuals with specific rights in relation to their personal data. These include the right to:
- Request access to personal data held about you
- Request correction of inaccurate or incomplete data
- Request deletion of personal data, where applicable
- Request restriction of processing in certain circumstances
- Object to processing based on legitimate interests
- Request data portability, where applicable
Requests to exercise these rights can be made using the contact details provided below.
5. Data Retention
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and regulatory requirements.
6. Data Security
We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration or misuse.
While reasonable safeguards are in place, no system of electronic storage or transmission can be guaranteed to be completely secure.
7. International Data Transfers
Where personal data is transferred outside the United Kingdom, appropriate safeguards are applied to ensure that data remains protected in line with UK GDPR requirements.
8. Complaints and Supervisory Authority
If you have concerns about how your personal data is handled, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
We encourage you to contact us first so we can address any concerns directly.
9. Contact Information
- E-mail: shipping@frameova.com
- Phone: +65 (807) 65339
- Address: APT BLK 466 TAMPINES STREET 44 #04-02, SINGAPORE 520466, SINGAPORE
Customer support hours: Monday to Friday, 8:00 – 17:00 (UK local time, GMT/BST). Enquiries received outside these hours or on public holidays will be responded to on the next working day.
