Terms of Service

These Terms of Service govern your access to and use of frameova.com. By using the website or placing an order, you agree to be bound by these terms. If you do not agree, please discontinue use of the website.

1. Scope and Applicability

These terms apply to all visitors, users and customers of the website. They cover website use, product information, order placement and all related services provided through the site.

2. User Responsibility and Website Use

You may browse the website without creating an account. Where account features are available, you are responsible for maintaining the accuracy of your information and for activities carried out under your access.

We aim to keep website content accurate and available, but uninterrupted access or error-free operation cannot be guaranteed at all times.

3. Products, Availability and Pricing

All products displayed on the website are subject to availability. Product images and descriptions are provided for reference and may differ slightly from the delivered item.

Prices shown include applicable taxes and standard delivery costs. We reserve the right to update product information, availability and pricing before an order is confirmed.

4. Orders and Payment

An order is confirmed once payment has been successfully authorised and an order confirmation has been issued.

Orders will not be processed until payment has been completed using one of the accepted payment methods shown on the website.

5. Shipping

Details of our shipping arrangements, such as delivery coverage, order processing, and estimated delivery times, are set out in our Shipping Policy.

• We provide delivery within the United Kingdom and offer free delivery on all orders
• Orders placed before 17:00 on working days will begin processing on the same day. Orders placed after 17:00, on weekends or on public holidays will be processed from the next working day
• Order processing typically takes 1–3 working days before dispatch. After dispatch, delivery usually takes 7–17 days, depending on location and logistics arrangements

6. Order Cancellation

Details of our order cancellation arrangements, including eligibility, time limits, and applicable conditions, are set out in our Order Cancellation Policy.

• Orders may be cancelled within 36 hours of placement, provided the order has not yet been dispatched. Orders placed more than 36 hours ago, or orders that have already been dispatched, cannot be cancelled
• If an order cannot be cancelled, we recommend waiting for delivery and then following the applicable return and refund process
• Approved cancellations are refunded to the original payment method within 1–3 working days. The time for funds to appear in your account depends on your bank or payment service provider

7. Returns, Refunds and Exchanges

Details of our returns, refunds, and exchanges, such as limits, conditions, and processing timelines, are set out in our Returns, Exchanges & Refunds Policy.

• Exchanges are not offered. Due to our centralised inventory and dispatch process, all replacement needs are handled as returns followed by a new order
• You may request a return within 60 days of receipt, and a return shipping label is included with your parcel
• Voluntary returns: Items must be unused, in good condition, and complete with all original components and packaging. Refunds may be adjusted to reflect shipping or handling costs. Damaged or incorrect items: Please contact us promptly with clear supporting evidence. A full or partial refund may be offered, and a return may not be required in some cases
• Refunds are initiated within 1–3 working days after the returned item has been received and inspected, using the original payment method. Processing times vary by financial institution

8. Privacy and Data Protection

Personal data is handled in accordance with applicable UK data protection laws. Details of how information is collected, used and protected are set out in our Privacy Policy.

9. Governing Law and Disputes

These Terms of Service are governed by the laws of England and Wales.

Any disputes arising in connection with these terms or the use of the website shall be subject to the jurisdiction of the courts of England and Wales.

10. Changes to These Terms

We may update these Terms of Service from time to time. The most current version will be published on the website and applies from the date of publication.

11. Limitation of Liability

To the extent permitted by law, we are not liable for indirect or consequential losses arising from the use of the website or the purchase of products.

Nothing in these terms limits liability where such limitation is not permitted under applicable law.

12. Intellectual Property

All content on the website, including text, images and layout, is protected by intellectual property laws. Content may not be reproduced or used without prior permission.

13. Contact Information

• E-mail: shipping@frameova.com
• Phone: +65 (807) 65339
• Address: APT BLK 466 TAMPINES STREET 44 #04-02, SINGAPORE 520466, SINGAPORE

Customer support hours: Monday to Friday, 8:00 – 17:00 (UK local time, GMT/BST). Enquiries received outside these hours or on public holidays will be responded to on the next working day.