This Shipping Policy explains how orders placed on frameova.com are processed and delivered. It applies to all furniture purchases made through our website.
We deliver to addresses within the United Kingdom.
All orders are delivered free of charge
The price shown on the product page includes applicable taxes
No additional fees are required upon delivery.
Orders placed before 17:00 on working days will begin processing on the same day.
Orders placed after 17:00, as well as orders placed on weekends or public holidays, will begin processing on the next working day.
Once processing begins, orders are typically prepared for dispatch within 1–3 working days.
Orders are shipped using appropriate logistics partners based on the size and nature of the product.
After dispatch, delivery typically takes 7–17 days. Delivery times may vary depending on location, carrier arrangements and external factors beyond our control.
Customers are responsible for ensuring that the delivery address provided at checkout is accurate and accessible for furniture delivery.
If a delivery issue occurs, please contact us so we can assist with tracking and resolution.
Customer support hours: Monday to Friday, 8:00 – 17:00 (UK local time, GMT/BST). Enquiries received outside these hours or on public holidays will be responded to on the next working day.
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