Order Cancellation Policy
This Order Cancellation Policy explains when and how an order placed on frameova.com may be cancelled.
1. Cancellation Conditions
Orders may be cancelled within 36 hours of placement provided the order has not yet been dispatched, and such cancellations are eligible for a full refund.
Orders placed more than 36 hours ago or already in the dispatch process cannot be cancelled.
2. Orders That Cannot Be Cancelled
If an order cannot be cancelled due to timing or dispatch status, we recommend waiting for the delivery to be completed.
After the product has been received, you may follow the applicable returns and refunds process in accordance with our Returns, Exchanges & Refunds Policy.
3. How to Request a Cancellation
To request a cancellation, please contact us as soon as possible. Email contact is recommended to ensure accurate record keeping, although phone enquiries are also accepted.
When submitting a cancellation request, please provide sufficient information to allow us to identify your order, which may include:
- Your order number
- The name used when placing the order
- Proof of payment or transaction reference, where applicable
4. Refunds for Cancelled Orders
Where a cancellation request is approved, the refund will be issued using the same payment method that was used for the original purchase.
Refunds are initiated within 1–3 working days after the cancellation has been confirmed. The time required for the refunded amount to appear in your account depends on the processing timelines of your bank or payment provider.
5. Contact Information
- E-mail: shipping@frameova.com
- Phone: +65 (807) 65339
- Address: APT BLK 466 TAMPINES STREET 44 #04-02, SINGAPORE 520466, SINGAPORE
Customer support hours: Monday to Friday, 8:00 – 17:00 (UK local time, GMT/BST). Enquiries received outside these hours or on public holidays will be responded to on the next working day.
