Privacy Policy

This Privacy Policy explains how personal information is collected, used and protected when you visit or make a purchase on frameova.com. We are committed to handling personal data responsibly and in accordance with applicable data protection laws in the United Kingdom, including the UK GDPR.

1. Scope of This Policy

This policy applies to all users of the website, including visitors, customers and anyone who contacts us through available communication channels.

2. Information We Collect

Depending on how you interact with the website, we may process personal data including:

• Contact details such as name, email address, phone number (optional) and delivery address
• Order and transaction information required to process purchases
• Records of communications with customer support
• Technical data such as IP address, browser type and device information

We do not collect personal data that is unrelated to the operation of the website or the fulfilment of customer orders.

3. How We Use Personal Information

Personal data is used for the following purposes:

• Processing and fulfilling orders
• Managing payments, returns and refunds
• Providing customer support and responding to enquiries
• Operating, maintaining and improving website functionality
• Complying with legal and regulatory obligations

4. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

• Performance of a contract, such as processing an order
• Compliance with legal obligations
• Legitimate interests related to website operation and service improvement
• Your consent, where required by law

5. Sharing of Personal Information

Personal information may be shared with third parties only where necessary to provide our services, such as:

• Payment service providers
• Logistics and delivery partners
• Technical service providers supporting website operation

We do not sell personal data or share it for unrelated purposes.

6. International Data Transfers

Where personal data is transferred outside the United Kingdom, appropriate safeguards are applied to ensure that data remains protected in accordance with applicable data protection laws.

7. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, including accounting, legal and regulatory requirements.

8. Your Data Protection Rights

UK GDPR provides individuals with specific rights in relation to their personal data. These include the right to:

• Request access to personal data held about you
• Request correction of inaccurate or incomplete data
• Request deletion of personal data, where applicable
• Request restriction of processing in certain circumstances
• Object to processing based on legitimate interests
• Request data portability, where applicable

Requests to exercise these rights can be made using the contact details provided below.

9. Data Security

Appropriate technical and organisational measures are in place to protect personal data against unauthorised access, loss or misuse.

While reasonable safeguards are applied, no system can be guaranteed to be completely secure.

10. Cookies and Similar Technologies

We use cookies and similar technologies to support essential website functions and understand how the website is used. Further details are available in our Cookies Policy.

11. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time. The most current version will always be available on frameova.com.

12. Contact Information

• E-mail: shipping@frameova.com
• Phone: +65 (807) 65339
• Address: APT BLK 466 TAMPINES STREET 44 #04-02, SINGAPORE 520466, SINGAPORE

Customer support hours: Monday to Friday, 8:00 – 17:00 (UK local time, GMT/BST). Enquiries received outside these hours or on public holidays will be responded to on the next working day.