Sustainability

This passage explains how we approach environmental responsibility across product selection, operations and ongoing decision-making on frameova.com. Our aim is to take practical steps that reduce unnecessary impact while maintaining consistency in how products are sourced, handled and delivered.

1. Product Selection and Use

We focus on furniture designed for regular, long-term use rather than short replacement cycles. Products are selected with attention to durability, structural stability and suitability for everyday living environments.

By prioritising items that are intended to remain in use over time, we aim to reduce avoidable waste associated with frequent replacement.

2. Materials and Construction

Where possible, materials are chosen based on their appropriateness for the product’s function and expected lifespan. This includes consideration of material strength, maintenance requirements and resistance to normal wear.

We avoid unnecessary material combinations that complicate handling, repair or disposal.

3. Packaging and Handling

Packaging is designed to protect products during transportation while avoiding excessive or purely decorative materials.

• Packaging is used primarily for protection and stability
• Over-packaging is avoided where it does not serve a clear purpose
• Customers are encouraged to recycle packaging materials according to local guidelines

4. Logistics and Delivery

Delivery processes are organised to balance reliability and efficiency. Clear processing timelines and delivery planning help reduce unnecessary re-dispatches, failed deliveries and avoidable transport-related impact.

Accurate address information provided at checkout also plays an important role in reducing delivery-related inefficiencies.

5. Returns and Waste Reduction

Returns are handled carefully to minimise unnecessary waste. Where possible, returned items are inspected and assessed rather than automatically discarded.

Clear product information and care guidance are provided to help customers make suitable purchasing decisions and reduce avoidable returns.

6. Continuous Review

Sustainability is treated as an ongoing process rather than a fixed claim. We regularly review operational practices and make adjustments where improvements can be made without compromising product clarity or customer experience.

7. Contact Information

• E-mail: shipping@frameova.com
• Phone: +65 (807) 65339
• Address: APT BLK 466 TAMPINES STREET 44 #04-02, SINGAPORE 520466, SINGAPORE

Customer support hours: Monday to Friday, 8:00 – 17:00 (UK local time, GMT/BST). Enquiries received outside these hours or on public holidays will be responded to on the next working day.